The novel coronavirus disease 2019 (COVID-19) has grown to be a global public health emergency and it continues to grow in the United States. It is very likely that the U.S. healthcare infrastructure and resources, particularly as it relates to care of most critically ill patients, are likely to be strained over the coming weeks.

Infection control practices, social distancing, crowd avoidance and other preventive techniques will help to flatten the curve of the dissemination of COVID-19. However, it is prudent to take appropriate steps with forward thinking regarding those healthcare workers and patients, who will, nevertheless, become infected.

Telephone-based encounters may be an option depending on your insurance contacts.


  1. Do Not shake hands or kiss
  2. Do not touch your facial mucous membranes (i.e. nose, mouth )
  3. Hand wash/sanitize regularly
  4. Clean commonly touch surfaces regularly (frequently if active disease is present)
  5. Follow the 4 Principles of Hand Awareness
    • Wash your hands when they are dirty and before eating
    • Do not cough into hands
    • Do not sneeze into hands
    • Above all, do not put your fingers in your eyes, nose, or mouth!
  6. Do not use your phone close to your mouth. Each time you use it, wipe it with an antiseptic solution (please use hands-free systems including Bluetooth).

We remain in operation – and whether we work remotely or in our office – we expect to be up and running even through state and national emergency declarations. We have taken the appropriate steps to protect the health and well-being of our employees and any visitors. By now those steps are familiar – hand sanitizers, regular disinfection of high-touch surfaces, and having anyone with doubts and health stay home. With schools now closed, some will work from home indefinitely.

From the beginning, our clinic has had a robust technological capacity to work remotely. We have re-verified system capacity to make sure all personnel can continue to do so if necessary.

Our back-up plan is well-tested and ready to provide uninterrupted patient service. But our concerns extend to our patients, families, and friends in the Ohio Valley. We realize that our PCP’s are experiencing the same challenges we are in terms of business continuity and are trying to determine the best way to protect their employees, and patients to help prevent further spread of the virus.


Roland F. Chalifoux Jr., DO
Owner and CEO
Rivers Edge Pain Relief

Office Hours
Monday:9:00 AM - 5:00 PM
Tuesday:9:00 AM - 5:00 PM
Wednesday:9:00 AM - 5:00 PM
Thursday:9:00 AM - 5:00 PM
Friday:9:00 AM - 1:00 PM

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